Palace Theatre

Access Information for The Palace Theatre, London

The address of the Palace Theatre is 109 to113, Shaftesbury Avenue, London, W1D 5AY. It is situated on Cambridge Circus at the intersection between Shaftesbury Avenue and Charing Cross Road. It is next to the ‘Spice of Life’ pub and opposite ‘Vico’ restaurant.

If you are arriving by car the safest place to be dropped off is on Greek Street, at the back of the theatre. There is no on-street parking. The nearest car park to the Palace is the Q-Park in Chinatown, Newport Place WC2H 7PR. Q-Park participates in a half-price theatre discount if you have your theatre tickets with you. Please note that the theatre is within the London Congestion Charge Zone, which applies until 6pm each week day.

The nearest tube stations are Leicester Square on the Piccadilly and Northern lines, Tottenham Court Road on the Central and Northern, or Piccadilly Circus, on the Piccadilly and Bakerloo lines. The tube stations are a 5 to 10 minute walk from the theatre.

The nearest train station is Charing Cross which is about 15 minutes away. If you are travelling by bus, the following services stop near to the theatre:
14, 19, 24, 29, 38, and 176.

The Box Office is along the side of the Palace Theatre, on Shaftesbury Ave, about 15 metres along from the front of the building. There is a set of double doors at the entrance and a very small step up into the Box Office.

Upon arrival at the theatre it will be necessary to go through security checks, so please allow extra time for this. There are two steps up into the foyer, through double doors which are pinned open before the show.

The Palace Theatre has a grand entrance foyer and main staircase which connects all the seating levels. The walls and columns are marble. There is a merchandise counter straight ahead of you towards the right. The Stalls Bar has decorative plasterwork and the Balcony Bar walls are covered in clocks, all telling the time of one minute to twelve.

The headsets will be available for collection from a podium on the left of the Foyer, in front of the main staircase. There is no deposit charged for the headsets, but you will be required to provide your name, phone number and seat details. The Braille and large-print cast lists will be available from the same place.

If you would like to listen to the introductory notes, you should collect your headset in good time to take your seat 15 minutes before the start of the performance.

Ladies’ and Gents’ toilets are located on every seating level of the theatre. Stalls patrons should go down the stairs on the far left corner of the Foyer and turn left at the bottom of the stairs. Gents’ toilets are on your immediate left and Ladies’ are further along the corridor, through a set of double doors and on the left.
There is also an accessible toilet at the rear left of the Stalls auditorium. For this go straight ahead in the Foyer to the set of double doors that leads directly into the Stalls. There are two steps down and the toilet is a few paces to your left, through a curtain.

The Dress Circle is up the main staircase one level. The Ladies’ are through a set of double doors on the left as soon as you reach the top of the stairs, and the Gents’ are straight ahead from the top of the stairs, bearing right to the opposite side of the bar area.

There are bars on every level and cloakrooms on the Stalls and Dress Circle levels. There is a coffee bar down the stairs towards the Stalls. When you get to the bottom of the main staircase the coffee bar is straight ahead and slightly to your left.

If you require level access to the stalls please ask a member of staff. You will be directed to a door on the left hand side of the building, just before the Box Office.

The theatre auditorium is slightly curved and highly decorative with plaster cherubs on the front of the circle and the boxes. There is Hogwarts wallpaper on the walls. The auditorium is mostly done out in a dark blue, although the Balcony décor is dark red. There are 1,400 seats over 4 levels.

The Stalls has a gentle slope down towards the stage, with no steps. There is a centre aisle and aisles on either side. The Dress and Grand Circles have stepped aisles with no handrail, but there are handrails at the sides of the auditorium. The Balcony is steeply stepped and has two aisles, separating the seating into three sections. There are handrails on all walkways in the Balcony.

The seating on all levels of the auditorium flips up, and the seats are dark red. The seats have letters on the sides and numbers on the flip-down section of the seat.

Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

Useful Information and Contact Details

Guide dogs are welcome at the Palace Theatre and can be looked after by the front of house staff during the performance. If you are bringing a dog please inform the theatre beforehand, if you have not already done so. For this, or for any other queries about your visit, you can email on: CursedChildAccess@nimaxtheatres.com or telephone 0330 333 4410.

Audio