Museums and heritage sites: online training

VocalEyes are delighted to announce a new series of online training courses, suitable for individuals working within the museums and heritage sector.

Participants can increase their skills in inclusive practice, in order to create accessible digital content, and provide a welcoming on-site experience for blind and visually impaired visitors. All sessions will be delivered by VocalEyes’ team of staff, audio describers and visual awareness trainers. Please find outlines of the courses below, with session dates and times and how to book.

Visual Awareness training

2-hour online session, delivered via Zoom, £50 +VAT per person

This two-hour visual awareness training course will introduce skills and information to equip people working within the museums and heritage sector to support blind and visually impaired visitors. It will be delivered by a visual awareness trainer and an audio describer.


The aim of the course is to give trainees an introductory understanding of visual impairment, and support them to identify what they can do to reduce barriers to access for visitors with sight loss. Trainees will learn how to effectively welcome and communicate with blind and visually impaired people. Ways to remain digitally accessible will also be considered.


On completion of the course trainees will have been supported to:

  1. Consider the lived experience of blind and visually impaired people, and how sight loss can affect people in different ways.
  2. Identify the range of barriers visually impaired visitors and colleagues may encounter at the museum, and consider how to mitigate them
  3. Learn how to welcome and communicate with blind and visually impaired people using appropriate language
  4. Learn the basic principles of audio description, and how to describe a route or space.
  5. Consider digital accessibility for people with sight loss

Session dates and booking

Booking via Ticket Tailor (Stripe Credit Card or Paypal)

Web and social media content accessibility for blind and visually impaired visitors

90-minute online session, delivered via Zoom, £45 +VAT per person

This session will support attendees to develop accessible practice when creating digital content, covering text, images and video. It will be delivered by two trainers – a VocalEyes staff-member with digital accessibility expertise, and a visual awareness trainer who will demonstrate screen-reading software.

Please note – the session does not cover technical aspects of website development; the focus is on content.

Areas addressed will include:

  • How to make website content accessible. Including good practice in headings and link text, alt text, audio description of film, and consideration of the online visitor journey for people who are blind or visually impaired, and screen reader users.
  • Creating accessible social media posts across a range of platforms.

Session dates and booking

Booking via Ticket Tailor (Stripe Credit Card or Paypal)

Cancellation/ refund policy

You may cancel a course booking at any time within 14 days of your enrolment and receive a full refund, unless full delivery of the course has taken place within this period. After the 14-day cancellation period has expired, our standard course cancellation policy (as specified below) applies.

  1. To cancel a place on a VocalEyes training course, notice of cancellation must be given by email to [email protected]
  2. If you cancel at least 30 days prior to the start of the course you will receive a full refund minus a 10% administration fee.
  3. If you cancel between 30 and 14 days prior to the start of the course you will receive a 50% refund.
  4. If you cancel less than 14 days before the course starts you will not be entitled to a refund.
  5. No refund will be made for non-attendance on the course.

Cancellation by VocalEyes

VocalEyes reserves the right to cancel a course if insufficient bookings are made for a particular session. We will offer participation at a later session, or a full refund.

If you are interested in arranging a bespoke course specifically for the team at your museum or heritage site please contact [email protected].