Access information for Alexandra Palace Theatre
The address of Alexandra Palace Theatre is, Alexandra Palace, Alexandra Palace Way, London N22 7AY
The venue is a very large palace situated on its own. The building has yellow/golden Victorian architecture, the East Court entrance has a large archway with multiple doors including an accessible automated doorway. In the East court there is a directional information tower and some seating, though none on the route to the theatre entrance. The venue has fully step free access.
If arriving by car there is parking in the East Court Car park. This is located directly outside the main entrance to the Theatre. On entry to the East court the customer may have to navigate parked cars and parking stumps that mark out the area.
All parking is free, and on a first come first served basis. The East Court car park is a 20-metre walk from the entrance point. Blue Badge parking is also available (also on a first come first served basis).
The local public bus is the W3 which stops directly outside the venue (The Bus Stop is Alexandra Palace Ice Rink) on the south side of the building. This bus can be caught from Alexandra Palace rail station and Wood Green Tube station. From the bus stop on the south slope it is a 200-metre walk to reach the East Court entrance.
Alexandra Palace is on a hill. There is an option to walk up a staircase and then walk 150 metres to the East Court entrance, alternatively you can walk 300 metres around the east side of the palace to reach the East Court. These routes are on concrete and do require the visitor to navigate some smaller gradients.
If arriving by train, the Theatre is located a 15-minute walk from Alexandra Palace rail station. It is approximately 1,500 metres from the station, up a very steep hill on concrete (we advise taking the W3 bus). At the top of the hill there is a large roundabout and the entrance to the East Court, with a big bold golden sign for EAST COURT above an archway.
The closest Tube station is Wood Green, on the Piccadilly Line. The W3 bus is available from both the rail and tube stations which drops off directly outside the venue.
On all event days these roads will be busy with traffic coming in and out of the car parks. However, because we are surrounded by the Palace grounds it stays relatively quiet most times, unless it’s a very large event.
When you enter the East court entrance you will see the Visitor Services desk to your left with the Alexandra Palace logo on it, the room has a brightly coloured patterned floor. The Visitor Services team will be wearing bright blue t-shirts and can help direct you to the Theatre and offer any assistance that is needed. There is an accessible toilet in the East court located near the Visitor Services Desk.
Once inside the Theatre Foyer you will be standing on a burgundy carpet and there will be toilets and accessible toilets to your right. Directly in front of you there will be an arch way to the Foyer bar.
In the Theatre Foyer there is some seating to the side and there may be some high, standing tables positioned around.
We usually operate a cloakroom, it is £2 per item. However, we advise visitors to contact us to check for the date of their chosen performance.
Toilets and Accessible toilets are available in the East Court and in the Theatre Foyer. The East Court has one accessible toilet, the Theatre foyer has two. There are baby change facilities in both.
We have a range of food concessions available in the East Court. We have our own pub, The Phoenix Bar, on the West side of the Palace (a 300 metre walk away). We also have two main bars, one on the East Court and one in the Theatre Foyer.
The East Court uses coloured lighting in the evening that may be considered not as bright as white light. The auditorium will be lit for the ingress period but then will go considerably darker for the performance. The Foyer remains considerably well-lit for the duration of the evening.
There is no background music in the foyer or East Court. However, these are large spaces and there may be a gradual increase in noise as more people enter as a result of the venue’s natural ambience, a mixture of people talking and venue operations, such as security checks, ticket scanning, box office, bars etc.
Times can vary for performances, please contact us to confirm the time of the performance for that day. For matinees, the doors open at either 13:00 or 13:30. Performances start at either 14:30, 15:00 or 15:30. For evening performances, doors open at 18.00. Performances start at 19.30.
The auditorium is a traditional style Victorian theatre with a capacity of 900. It has been newly restored and reopened, retaining the original Victorian architecture.
The auditorium is accessible via the Theatre Foyer only. The Theatre has two levels, Stalls and Circle. All routes are signposted above the doors, there will also be a team on the ground to assist all visitors to their seats.
The seating is cushioned and is coloured burgundy/red. Stalls seats are singular movable seats laid out in three sections with no central isle but with two side isles.
Stalls seating is accessible via the central doors in the foyer and has step free access. You can enter either on the left or the right-hand side. This is the same route to take to reach the rear stalls seating area, which is raked and does require walking up a staircase.
The Circle seats are on level 2. Circle Right seating is accessible via a lift that is in the far corner of the Theatre Foyer. Alternatively, the staircase route is accessible via the central doors in the Foyer.
Circle Left seating is not lift accessible and has its own route via a staircase. Entry is through a doorway located on your left as you enter the foyer. This is signposted and will have a member of staff allocated there all evening to assist.
The stalls have six allocated accessible spaces (suitable for wheelchair plus companion) located at the rear of the front stalls. Circle right has one allocated accessible space (suitable for a wheelchair plus companion). Circle left does not have any accessible spaces and does not have step free access.
Further Information and Contact Details
Assistance Dogs are permitted in the auditorium for the performance. Alternatively, the Visitor Services team can look after assistance dogs if required. Please contact the Visitor Services Team prior to your visit if you are bringing an assistance dog so we can better accommodate their visit.
Email Visitor.email@example.com or alternatively call on 020 8365 2121.
Ticket collections and headsets will be available from the Visitor Services Team in the East Court. We do not charge for headsets. Braille prints will be available here also.
The theatre uses a radio system for audio description; the radio signal is transmitted across the whole auditorium. Receivers, either stethoscope models or belt-pack models with separate headphones will be supplied by the theatre and staff will demonstrate how to use them. You may want to bring your own headphones and request a belt-pack receiver.
If you require further information before attending the theatre, please email
Visitor.firstname.lastname@example.org or alternatively call us on 020 8365 2121.
All accessible information is available to view on our accessible guide visual journey online. Which shows the visitor exactly what to expect when they visit. This includes images of the exact journey they will be making. It is available via our website on –
To contact VocalEyes, call us on 020 7375 1043. You can receive a copy of the free Vocaleyes Newsletter with full details on all our work by calling us or by following the links on the Vocaleyes accessible website. The Newsletter is available in print, Braille, on CD or via e-mail. The website address is www.vocaleyes.co.uk.
Vocaleyes is a charity funded by Arts Council England.