Arena Birmingham

The address is, Arena Birmingham, King Edwards Road, Birmingham B1 2AA.

To reach the venue follow signs for for ICC/NIA (International Conference Centre/National Indoor Arena).

On the route to the Arena, there will be many items of street furniture and public art work, railings from bus stops and train stations. There are many inclines throughout the city centre. The arena is also situated on the canal network, so there are many towpaths and bridges of varying degrees of incline within the immediate vicinity. The arena itself has step free access. At the arena there are some security bollards at key pedestrian points to prevent any unauthorised vehicle access, however these are clearly defined with black and yellow paint work.

If travelling by car, follow road signs for ICC/NIA.

Please find all information regarding travel, parking, accessibility and inside the arena on our website via this link:

https://www.arenabham.co.uk/your-visit/parking

Prices for parking range from £3 for up to one hour, to £22 for up to 24 hours. Prices are correct at time of print but can be subject to change so it is advised to check closer to the date of arrival.

There are accessible parking spaces in both the South and North car parks:

South Car Park

For concerts and events at the Arena, Blue Badge Parking is situated on Level 11 which gives direct access to our Arena Birmingham entrances. For all other venues and box office please exit via Level 7.

North Car Park

Accessible parking bays are located on Level 9 of the North Car Park, off King Edward’s Road, close to Entrance G.

If you are arriving by car or taxi, but do not require parking, you need to be dropped at the bottom of the main steps on King Edward’s Road, then follow the boardwalk to Entrance E.

If travelling by bus, due to various construction works around the city centre bus routes and timetables are regularly updated and changed. Please plan your bus journey via www.nxbus.co.uk/

The Arena has various entry points around the venue. Entry points are flexible depending on the type or size of event. There are steps in and around the venue, depending on which entrance is used. We will always have external visitor management staff (in high visibility jackets) who are there to assist you getting to the closest entry door. Internal staff wear either a Navy Blue T-shirt or Aquamarine Blue T Shirt with “Happy To Help” in a speech bubble on their left breast and also on the back of the T Shirts.

The Box Office is located next to Entrance E at the front of the building. This is step free from King Edwards Road. There is also an internal customer services window once inside the venue (using Entrance E).

Entrance G is a dedicated entrance for anyone with additional mobility needs or requirements. There is a lift here that will take you to the concourse. If you are on the ground floor then Entrance E is the closest entrance.

There are some tables and chairs on the concourse; we do not have furniture on the arena floor entrance. There are some pillars within the venue, a couple of publicity stands and at various points small shelves on the walls.

Public areas are quite bright, especially during a daytime performance as we have a glass façade, this could lead to some shadows on the floor. The most noticeable difference in light levels will be going into the auditorium as this will have a more ambient and atmospheric level.

There may be some background music being played on the concourse, but this doesn’t happen for all shows. There is usually a pre-recorded message, by a female voice, advising patrons at 10 mins, 5 mins, and immediately before the start of the show.

The auditorium has three levels; Ground Floor, Lower Tribunes and Upper Tribunes.

There are two Ground Floor access points, and one door per block on the concourse. Once inside the auditorium at concourse level you will be directed either up or down to your seats. Information about wheelchair positions within the Arena will be on the website.

Arena Birmingham has five stand-alone unisex accessible toilets. These are located on:

Concourse level 1, opposite Block 2 (next to the medical centre)

Concourse level 2, opposite Block 12

Arena floor level, inside Entrance C

Two at Arena floor level, within B(eat) inside Entrance E 

Within all concourse toilets we have accessible toilets for both RADAR key holders and Non-RADAR key holders.

Hospitality Areas also have accessible toilets.

All of the unisex toilets are controlled by a RADAR key. Please speak to one of our stewards to use the RADAR key if you do not have one with you. Accessible toilets within the Male and Female toilets on the concourse level have both RADAR operated toilets and non-RADAR operated.

In addition to the unisex toilets there are dedicated ambulant cubicles within the ladies’ and gents’ loos throughout the arena, which are signposted accordingly.

There is a changing places facility which is on the concourse – this is situated close to all the wheelchair bays in a central location by Block 6.

For information about refreshment facilities, such as cafes and restaurants, please refer to the Arena’s website.

Further Information and Contact Details

Assistance dogs are welcome at our venue; however we do recommend that they are not brought to concerts or other loud events.

We ask customers who require an assistance dog to notify us of their requirements at the time of booking. Assistance dogs are only allowed within certain seating areas within the arena bowl for the welfare of the dogs, other customers, and to maintain safe venue evacuation routes.

You can contact us via The Ticket Factory’s designated disabled booking line on 0800 640 5001. Alternatively, you can pre-register your requirements using The Ticket Factory’s free registration system via the link on the Arena’s website.

The venue uses the radio system for audio description. The radio signal is transmitted across the whole auditorium. Receivers, either stethoscope models, or belt-pack models with separate headphones, will be supplied by the venue and staff will demonstrate how to use them. You may want to bring your own headphones and request a belt-pack receiver.

All visitors with disabilities wanting to purchase tickets for events at the Arena Birmingham are advised to call our Ticket Factory dedicated ticket line on 0800 640 5001. We’re open from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.

Please inform us at the time of booking if you need a wheelchair space or have any special requirements, so that we can arrange for everything to be ready on your arrival. We will also help you find the most convenient seating for visitors with visual and/or hearing impairments.

If you are a disabled visitor and require a carer to attend the event with you, it may be possible to claim a discounted or complimentary carer ticket. This can differ on a show to show basis, so please check with the sales advisor when you make your booking. They may ask questions to ascertain the nature of your disability to ensure you are offered the best possible seating and eligibility for a carer ticket.

For further information please refer to the venue’s website which has access guides and photos:

https://www.accessable.co.uk/organisations/arena-birmingham

 

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