The Museum is an open air living Museum and has recreated the conditions of the 19th and 20th centuries, using original buildings from across the Black Country.
Admission – Should you require one to one care assistance; the Museum offers a free day time admissions price for essential carers, discounted admission is available for special events.
Car parking – there are a number of designated parking bays for blue badge holders located close to the Museum entrance. Whilst these cannot usually be reserved parking is free upon production of blue badge wallet at the admissions desk.
Our staff will help you to get the most from your visit so please ask them if you have any special requirements or need additional support.
Access is available to the majority of buildings although, as they are authentic historic exhibits, many require the use of temporary, portable ramps. A map of the Museum is available at reception which will help you to navigate the site or you can download the Access Map before your visit.
Manual Wheelchairs – the Museum has a number of manual wheelchairs ( rated 18 stone / 115 kilos weight ) which can be used on the day subject to availability or which can be booked in advance via 0121 520 8054 or email firstname.lastname@example.org. There is no charge for the use of the wheelchairs.
All of our staff will be pleased to help you to get the most from your visit so please ask if you have any special requirements or need additional support.
Unfortunately the underground mine experience is not accessible for wheelchairs or people with limited mobility. We apologise for any inconvenience caused.
The Museum have a vintage style vehicle, ‘DORIS’ named after the mother of one of the original donors of the vehicle. Doris is the Museum’s accessibility vehicle, she has a tail lift to enable visitors in wheelchairs and those with mobility issues easy access. Doris is able to carry manual wheelchairs and pushchairs, but not motorised wheelchairs or mobility scooters.
Signs with information about this service are located near the tram stops. At any time you can call for Doris the Museum’s accessibility vehicle either by asking any of the transport drivers at a designated stop or by calling the Duty Manager on 07788 666161.
There are plenty of easily located adapted and accessible toilets located around the Museum. There is no need to bring a radar key with you on your visit, as the only toilet in need of a radar key is located at the Bottle and Glass Inn, where a key is available on request.
Our nearest Changing Places toilets are located at Dudley Archive and Local History Centre, just 5 minutes walk from our main visitor reception.
Changing Places opening times:
If you would like more details please call 01384 812771 . All calls made on Mondays will not be answered but the building will be open.
Rolfe Street Café
Within the Main building, this café serves sweet and savoury light bites and drinks.
There is level access into this area from the main entrance.
Hobbs Fish and Chip Shop
Fish and chips, cooked traditionally in beef dripping, can be purchased daily from 12 noon until 3.00pm.
This shop is on the Old Birmingham Road and is accessed from a pavement with a dropped kerb nearby. There are also facilities to eat inside the shop, although these are limited.
The Bottle and Glass Inn
Serves, from 11.00am to 3.00pm (12noon till 3.00pm on Sunday), a selection of traditional drinks including Black Country Real Ale. This pub has two steps at the entrance.
There are two steps at the entrance which is accessed using a portable ramp kept nearby. Staff assistance will be needed. In addition to facilities inside the pub there is an outdoor seated area and accessible toilet accessed with a radar key.
Workers’ Institute Café
Located at the heart of Museum, this indoor café offers a range of hot and cold drinks whilst the Museum is open.
This café is accessible by a small step and wheelchair access is via a portable ramp to the left hand side of the building through the courtyard. Please ask a member of staff for assistance. An outdoor seating area is located in the courtyard during the summer season.
Assistance dogs are welcome throughout the site with water bowls available at the Workers Institute café and Bottle and Glass Inn.
Dudley Tunnel and Canal Trip
Access is via a tow path, gradient 1 in 8, between the Museum’s Sidebotham’s Trap Shop and the Carter’s Yard, with a wide tarred middle section suitable for wheelchairs and pushchairs. The Dudley Canal Trust ticket office and other facilities is accessible on the other side of the canal using a flat swing bridge.
There is an additional charge for this Canal Trip. A narrow boat is fitted with a lift for wheelchair access and has capacity for two wheelchairs.
It is advisable to book in advance by contacting Dudley Canal Trust on 0121 557 4018 or via email, especially if you intend bringing a group of two or more wheelchair users.