Brighton Centre

Access Information:

The Brighton Centre is a multi-purpose venue in the centre of Brighton and is one of the largest purpose built events venues on the South Coast of England. The address is Brighton Centre, Kings Road, Brighton, BN1 2GR

We offer a warm welcome to everyone and aim to offer an excellent level of service to all our customers. We really want you to enjoy your time with us so if anything happens while you are at the Brighton Centre, please speak to one of our staff and ask to speak to the Duty Manager who will deal with your queries as best they can. All front-line staff have undertaken accessibility training and will do their best to ensure your visit is both enjoyable and safe.

The Brighton Centre is a modern, flexible venue and the layout of the auditorium can be reconfigured for different shows. The main part is flat with a raised stalls level facing the stage and balconies on three sides. We feel any part of our auditorium can be an accessible area if it works for you and your needs. We understand that everyone’s access-related requirements are different, so if you are unsure of what to book or for further advice and information please contact us; we’ll be happy to advise you on the different options available at the venue and book you into the best seats for you.

Getting Here

The Brighton Centre is located in the heart of the city on Brighton seafront. We’re easily accessible via public transport and are a less than a mile from Brighton Mainline Railway Station, Pool Valley Coach Station, city centre bus stops and taxi ranks.

If you are arriving by car, the nearest public car parks are Churchill Square Car Park 1 which gives very easy flat access to the rear doors of the venue, and to the Syndicate Wing; and Regency Square Car Park, which gives flat, level access along the seafront to the main doors at the front of the building however, there is a steep slope when exiting the car park. Please note that the car parks close to the venue can get very busy when shows finish and there may be a queue to exit
Full information on the car park, including parking charges, is available on the Churchill Square website – churchillsquare.com/parking

If you are coming to the venue by local bus, the nearest bus stops are outside Churchill Square shopping centre in Western Road. This is approx. 700 metres from the rear entrance to the venue. Please note that access is via West Street which is on a hill. All city buses operated by Brighton & Hove Buses are accessible for wheelchair users. They also operate a “yellow card” scheme where you can alert the bus driver to any specific needs (eg please tell me when I get to my stop/please wait for me to sit down before you set off). More information is available on the Brighton & Hove Buses website.

If you are arriving by train you need to exit the station via the main exit at the front leading to Queens Road. From here there is step free access to the seafront and the Brighton Centre. This is approx. 950 metres from the rear entrance to the venue. There is also a taxi rank outside the station should you need one.
Access via the Russell Road doors is step-free. It brings you into a carpeted area and there are steps up to the foyer or an accessible lift to take you to the required floor.

If you need to collect your tickets please come to the Box Office at the front of the venue

There is step-free access via the front doors of the venue into the main foyer. The front façade is made of glass and steel. There is a large revolving glass door to the left and a wide single door to the right. Once inside the floor surfaces are all smooth and level and the lighting levels are good. You’ll be greeted by security and stewarding staff who will direct you via the most accessible route to your seats; if you have any questions or are unsure please ask them for additional support or to show you to any facilities you require. The accessible platforms are stewarded as are the access seats in the West Stalls. From the foyer, there are lifts and stairs to take you to all levels of the main venue. The stairs have handrails on both sides.

If you need early access into the venue before the advertised door opening times we will do all we possibly can to help, and will arrange for seating to be made available if required. Although we are not able to offer early admission to the auditorium itself, we could arrange for you to access the outer foyer area, or the VIP/Security entrance so that you can avoid any long queues.

Generally the entrance at the back of the venue, on Russell Road, is quieter than the main entrance at the front,

We can also arrange for you to come and visit the venue when there is nothing on if you think it would be helpful to familiarise yourself with the building before you attend an event. Please contact us for advice.

Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

Useful Information and Contact Numbers

Brighton Centre welcomes assistance dogs. They can either accompany you to your seat, or venue staff will willingly look after your dog while you enjoy the event. We can provide water bowls for your dog if required. There is no designated spending area within the immediate area, but waste bags can be disposed of in bins outside the front entrance on the seafront and at the back on Russell Road

For General Enquiries please call 01273 290131 or email us at [email protected]
If appropriate, please include the word ‘Access’ in the subject line so that we can prioritise your enquiry.

For all Box Office enquiries please email or call Grant Care or Katarina Jakubcova using the email address and telephone number above.

The Box Office is open Monday to Saturday 10am-4pm and until the main act has gone on stage on event days. We are closed on Sundays and Bank Holidays unless there is an event on, when we will usually open from 4pm until the main act has gone on stage. The Box Office is on the ground floor at the front of the venue and is fully accessible.

We have a dedicated access phone line – the number is 01273 292695. The access telephone line is manned at the same times as the box office. Out of hours there is an answering machine facility so please do leave a message and we will get back to you.
Email enquiries are also answered during these times.
We have recently introduced an Access Address Book as part of our continued efforts to develop the venue’s accessibility.

The ‘Access Address Book’ is essentially a list which details a customer’s essential contact information in addition to your specific requirements and any personal preferences.
You will need to register by completing a form which you can obtain from the box office. Your answers will be added to the secure ‘Access Address Book’ and used to assist our Box Office team in finding you the best and most suitable ticket for your chosen events.
Once you have registered, we are able to offer free Personal Assistant tickets. In order to issue free Personal Assistant tickets we need proof of eligibility by one of the following 6 methods:

• Front page of DLA letter (no specific rate required)
• Front page of Attendance Allowance letter (no specific rate required)
• Front page of PIP (no specific rate required)
• Evidence of being registered blind
• Recognised Assistance Dog ID card
• Letter from 24hr Care Home

• If you do not have any of the above evidence but wish to apply for a free ticket for a Personal Assistant, please complete the Access Requirement Form, Section 3.2, stating why you require a PA. You are welcome to post or email copies of any additional evidence that supports your application, or contact us to discuss your application. Applications are assessed on a case-by-case basis. You can receive more information on the Access Address book by contacting the Box Office.

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