Cambridge Arts Theatre

Access Information for the Cambridge Arts Theatre, August 2021

Cambridge Arts Theatre is situated on Peas Hill – right in the centre of Cambridge – next to the Guildhall. Its address is: 6 St Edward’s Passage, Cambridge CB2 3PJ.

If you are arriving by car, you can be dropped off at the Peas Hill entrance.

There are car parks nearby at the Grand Arcade and Park Street. If your car displays a disability badge you can use the reserved spaces in either car park. There are also a limited number of designated free on-street parking spaces in: Guildhall Street, Hobson Street, Jesus Lane, Kings Parade, Peas Hill, Regent Street, St Andrews Street and Church Street.

Alternatively, all ‘Pay and Display’ and residents’ parking bays are free if you are a blue badge holder. You can contact Cambridgeshire County council on 01223 717111 for further information.

The Theatre owns two manual wheelchairs and one electric wheelchair for patrons to transfer into.
Please ask to reserve one of these when booking your tickets to ensure that a wheelchair is available. Please note that mobility scooters are not allowed into the foyer or auditorium.

If you are coming by bus, most buses terminate at, or pass through, Emmanuel Street Bus Station or down St Andrew’s Street. The Theatre is about a third of a mile or 10 minutes walk from here. There is a regular Park and Ride scheme during the day, which finishes at 7pm.

The railway station is about a mile and a quarter’s walk away, and this takes about 25 minutes.

There are two entrances to the Theatre. The main entrance is on St Edward’s Passage, but there is also one on Peas Hill. There are no steps to either entrance and both entrances have glass sliding doors with push button pads to open. The pads are large buttons on the left of the doors which open the doors automatically.

If you enter through the main doors on St Edward’s Passage, you will find yourself in the Box Office foyer with the Box Office straight ahead of you and Reception and Stage Door to your right. You can collect your tickets from the Box Office.

Please collect your headsets from the Stage Door/Reception situated on your right. Please note that your name and seat number will be recorded for each headset, please return your headsets here at the end of the performance.

If you would like to listen to the introductory notes, you should collect your headset in good time to take your seat 15 minutes before the start of the performance. Listening to the notes is also a good opportunity to check you are happy with the reception through your headset. Please contact a member of staff if you are having any difficulties.

To find the Theatre’s lift from the Box Office, turn around with the Box Office behind you. Turn right to walk forwards into the foyer, taking another immediate right. This will take you to a lift to all levels with a voice announcement and braille labelling. Level 1 is the Circle seating and the Circle Bar, level 2 is The Maynard Bar. You can find Men’s toilets on level 3 and Ladies toilets on level 5.

From the Box Office, if you continue to follow the wooden flooring into the foyer you arrive at a carpeted area. This leads to the first entrance of the stalls on your right and if you continue, to the second entrance of the stalls, again on your right.
Ahead of you will be The Stalls Bar and the Peas Hill entrance to your left. On your right will be the Ladies ground floor toilets and an accessible toilet. Continue straight on and up the stairs for access to the Circle, men’s toilets and the Theatre’ Cloakroom.

The refurbished auditorium is modelled on the 1930’s original. It is pentagonal in shape, with stalls and a circle, and seats approximately 666 people. The auditorium is gently raked, and sloping aisles run down towards the stage either side of the main body of seats. Row letters appear on the end seat of each row. The seat number is on a gold plaque on the back of each seat.

There are two doors to the circle – one on each side – that enter at row C. The rear rows are reached by steps in a central aisle.

Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

 

Useful information and contact numbers
There will always be a member of staff to provide assistance and talk you through any information you may need.

If you are bringing a Guide Dog, please advise the box office. Guide dogs can remain with owners in the auditorium during the performance – or with a member of the front of house team if you prefer.

If you have any questions or require further information before your visit, please phone the Box Office on 01223 50 33 33.

 

Covid Safe – Visit With Confidence
Your safety is important to the Cambridge Arts Theatre and they’ve been working hard to make sure that the Theatre is safe for everyone.

The following outlines all the information you will need to make your visit both safe and enjoyable. The venue reserves the right to update guidance in line with changes to Government guidelines, advice or regulations.

The Arts Theatre is delighted to be recognised as one of the official See It Safely venues, complying with the latest Government and industry Covid-19 guidelines, to ensure the safety of both staff and audiences.

The Arts has also been accredited with the We’re Good to Go industry standard from VisitEngland. The logo provides a ‘ring of confidence’ for businesses, attractions and destinations as well as reassurance to visitors that clear processes are in place and that the business is good to go.

Bag and Cloakroom Policy: In the interest of customer safety the following items cannot be taken into the auditorium: Rucksacks or backpacks of any size, children’s rucksacks, handbags that can be worn as backpacks, handbags larger than 25cm x 35cm, shopping bags and large items such as holdalls and suitcases. We strongly urge you to leave all bags at home or in your car, where it is practical. If you bring them to the Theatre you will be asked to check them in to the cloakroom which is situated on the first floor past the Stalls Bar (Peas Hill entrance).

Seating allocation: In line with the most recent Government guidance regarding the relaxation of the social distancing rules, the arts is now open on a full capacity basis which means every seat in our auditorium will be on sale.

Cleaning: The Arts will continue with enhanced cleaning throughout the building, in particular disinfecting contact surfaces, toilet facilities and seating. The theatre will be sanitised thoroughly between every performance.

Ventilation: The air conditioning system is configured so it operates with 100% fresh air circulation in the auditorium.

 

Before You Arrive

Feeling Unwell? It is important that you do not travel to the theatre if you or anyone in your group:
• is infected with Covid-19, or are showing any symptoms
• has experienced symptoms of Covid-19in the last 14 days
• has been in close proximity to anyone who has experienced symptoms in the last 14 days
• has been instructed to self-isolate or are awaiting a Covid-19 test result

Please contact The Arts Theatre as soon as possible if you know you will be unable to attend and they can re-arrange your tickets. The usual ticket refund policy has been extended and they will be offering you the ability to refund or exchange your tickets.
Dress for the weather: The venue will try to get everyone to their seats as quickly and safely as possible, but may need to ask you to queue outside – so please bring appropriate clothing.

E-tickets: Please make sure you have downloaded your ticket to your digital device or have a copy printed. E-tickets are available 24 hours before the performance and are available to view in your Cambridge Arts Theatre Account online, under Upcoming Events. At the time of booking you should also receive a booking confirmation email, please keep the email for reference.

If there are any problems please contact the Box Office team at [email protected] and a member of the team will get back to you.

 

When You Arrive

Arrive in time: Front of House and Bar areas will be open 45 minutes before the performance starts. Front of House ushers will direct you to the best entrance on arrival.

Please wear a face covering: Though masks are no longer compulsory, the venue strongly advises that you wear a mask or face covering for the duration of your visit to the Theatre out of respect for your fellow audience members, staff and the cast and crew of visiting companies.

NHS Test & Trace: For those who wish to check in to the Theatre, the unique QR code is available to scan in the foyer.

Hand Sanitisation: Hand sanitiser is available in multiple locations across the building.

Ticket check: Please have your e-tickets or paper tickets ready to show a member of our Front of House team. E-tickets can be shown either on your digital device or you can have a copy printed.

 

During Your Visit

Please respect other theatregoers: Though social distancing will no longer be compulsory, we ask that you respect the personal space of fellow audience members, staff and the cast and crew of visiting companies while moving through the building.

Here to help: All staff will be delighted to provide guidance, please ask if you need any assistance, advice or help.

 

If you still have any questions please do e-mail the Cambridge Arts Theatre: [email protected].

VocalEyes is a charity funded by Arts Council England.