Access Information for the Dominion Theatre, September 2021
The address of The Dominion Theatre is 268-269 Tottenham Court Road, Fitzrovia, London W1T 7AQ. The theatre, which seats over two thousand people, first opened in 1929 and a six million pound restoration programme was completed in 2017.
If you are arriving by car, be advised that parking around the theatre is limited. The closest car parks are the NCP car park on Museum Street or Secure Parking on Bloomsbury Square. Park for nine hours at just £15 or five hours at £10 at the NCP London Shaftesbury car park when booking online with the code DOMINION15. The London Shaftesbury NCP Car Park is 450m from the theatre and has four disabled bays. There are 2 Blue Badge spaces 260 metres away on Stephen Street, another 2 spaces 300 metres away on Percy Street, and a further space 350 metres away on Carlisle Street. Visit BlueBadgeParking.com for more information. Alternative parking spaces can be found online at yourparkingspace.co.uk where you can use the code DOMIN10 to get a 10% discount.
The closest underground station is Tottenham Court Road, which has multiple exits within moments of the theatre. There is step-free access to the Central and Northern Lines via the entrance on the corner of New Oxford Street and Charing Cross Road, opposite the theatre. Other nearby stations include: Holborn which is on the Central and Piccadilly Lines and is approximately 750 metres away. And Oxford Circus on the Bakerloo, Central and Victoria Lines which is approximately 850 metres away.
If you are travelling by train, the nearest mainline stations are Charing Cross, King’s Cross and Euston.
The theatre is well served by buses with information available from Transport For London whose website is tfl.gov.uk
There is step-free access to the main foyer, through two sets of double width glass doors, which open inwards. The foyer is a large open space, but it becomes busy before a show. Directly ahead are steps leading down to the stalls, on the extreme left and right are large staircases leading up to the circle. The Box Office is situated under the staircase on the left-hand side. There are two counter windows, each 125cm off the ground. Under the staircase on the right-hand side is a bar with a counter-top at 110cm high. Ordinarily there is no seating available in the main foyer.
The Theatre has dedicated access hosts during performances, who can help anyone with access requirements. They can help you get to your seat, bring you drinks and snacks, and look after mobility devices or assistance dogs when needed. If they miss you on arrival, just say hello to one of the door staff and they will put you in touch with an access host.
A wheelchair is available to borrow. Due to limited availability, it is best to let the venue know ahead of your visit if you will need to borrow it.
There are 10 steps down from the main foyer to the Stalls, handrails are in place. There is no street level access to the auditorium via the main foyer, so people using Manual wheelchairs can access the Stalls via a platform lift.
At the bottom of the steps from the main foyer, on the right hand side is a merchandise store. The Häagen-Daz Ice Cream Parlour is currently closed for maintenance work.
There are no seats directly in front of Row A, or seats Z1
and Z50 in the stalls, so these seats offer the most leg room. There is at least 78cm of space between the back of all other seats and the back of the seat in front. In the stalls additional leg room is also offered by seats N12, N39, O12 and O39.
Seats XX50, ZZ47 and ZZ50 in the Stalls can be removed so customers can position their wheelchairs between permanent seats for their companions to use.
If you use a wheelchair but are more comfortable transferring to a theatre seat, please book an aisle seat in the stalls. The venue will store your wheelchair safely during the show and bring it to you in the interval if required.
There is an accessible toilet at the front of the Stalls. Please speak to a member of staff to get access if you forget your RADAR Key.
There are additional toilets at the front and rear of the Stalls, on both sides. Usually two bars serve the Stalls, but at present only the Premier Bar is open, and this is reached via 14 steps down from the back of the stalls. The two counters in the Premier Bar are both 101cm high.
The Royal Box is accessible from the Stalls, via a total of 22 steps.
The Nederlander Box is accessible from street level, with accommodation for two wheelchair users and two companions. This Box is suitable for manual and electric wheelchair users, and has a dedicated accessible toilet. The Nederlander Box is only available to book online for electric wheelchair users who are on the Access List. To register for the Access List, or to find out more, please visit
www.nederlander.co.uk/access-list or call 020 7927 0929.
Due to the number of stairs leading to the Circle and then within the auditorium, it is not recommended for patrons with restricted mobility.
Useful Information and Contact Numbers
The Dominion has an accessibility page on their website: https://www.nederlander.co.uk/dominion-theatre/plan-your-visit-dominion-theatre/access-and-facilities-dominion-theatre
The Dominion also operates their own access list and ask patrons to join this enabling them to purchase tickets with an access discount. More information can be found here: https://www.nederlander.co.uk/access-list
Guide dogs are welcome everywhere in the theatre and may be taken into the auditorium if required. However, due to the sound levels, you may prefer the dog to be looked after by theatre staff. If you would like to bring a guide dog, please contact the theatre in advance on 020 7927 0900 and select the option to speak to the Front of House team.
To book tickets or discuss access requirements, please call the theatre staff on 020 7927 0929 or email [email protected] including your telephone number, performance date and time, and access requirements. Access bookings can also be made in person at the theatre box office.
The access line is answered from 12 midday – 5.30pm, Monday – Friday excluding bank holidays.
Please be aware that there may be a limited number of tickets available at the access rate per performance.
The Dominion uses the MobileConnect system which operates over Wi-fi, and is received using an App on either iPods, iPhones or Android smartphones. If you would like to use one of the venue’s iPods please book this with the venue. If you would like to use your own device, please download the app and bring your own iPhone (the app requires iOS 12 or later) or Android smartphone (requires Android 7 or later) It is important to keep the App updated to ensure that it works effectively.
Please also remember to bring your own headphones and ensure your device’s battery is topped up, or you might want to consider bringing a battery bank. If you do pull out headphones from a device running MobileConnect, the app will stop relaying sound so as not to disturb the performance; after you have re-inserted your headphones the audio description will have then to be restarted. Theatre staff can demonstrate how to use the MobileConnect app and help with any queries.
Covid Safety at the Dominion
A reminder of these measures, along with any recent changes, will be sent to you by email three days before your booked performance.
Face Masks / Coverings
The Dominion expects you to wear your face mask / covering as you move around the theatre, unless you are medically exempt. They also request that you be mindful of other patrons and consider continuing to wear face coverings whilst seated for the reassurance of those around them. Staff will continue to wear face coverings at all times.
Tickets for The Prince of Egypt specify an arrival time, to help ease congestion. Staff will be on hand to help manage a socially distanced queue, if required, outside the venue.
The Dominion encourages you to register you and your party’s details for NHS track and trace purposes. You can do this easily via the link in the text that you will receive on the day of the show or alternatively the NHS QR code will be available to scan at the front doors.
The theatre operates a contactless bag check. There is no cloakroom service at this time so please limit your belongings to a maximum of one small bag per person.
All tickets are now e-tickets that can be printed at home or displayed on your phone. These will be registered using contactless scanners upon arrival.
To reduce queues at the bar, please order your drinks to be brought to you in your seats. You can pre-order drinks before you arrive or order live from your seat for delivery before the show or in the interval via online menus, which will be sent by text message about five hours before the start of your performance. This easy service, which requires no registration, will be connected to the information provided when you booked your tickets, so please remember to include a contact number when you book. All orders will be delivered to your seat, so please make sure that after arrival someone in your party remains at your seats to receive them.
Contactless payment will be available when purchasing refreshments or merchandise. The Dominion will not be accepting cash at this time.
Hand sanitising units will be available upon arrival and throughout the theatre.
The theatre will be cleaned thoroughly before every show, with high touch-point areas cleaned at regular intervals. As part of this enhanced cleaning regime the Dominion is using ShieldplusTM, an anti-microbial nano-technology protection spray, that has been proven to deactivate the coronavirus on contact and remains active for up to 90 days.
The amount of fresh air circulating around the venue during every performance will be maximised. Please be aware that as a result the temperature inside the auditorium will be more affected by the external temperatures than usual, and may create draughts that would normally be avoided.
We kindly ask all patrons to refrain from singing along or loudly cheering at any time during the performance.
Autographs and Meeting Cast
Unfortunately autograph signings, and cast meet and greets are currently not permitted.
Free Exchange Policy
If you hold tickets to a performance but feel unwell or are required to self-isolate, please contact The Dominion at least 24 hours before the event and they will exchange your tickets to another date.
If you have any questions about your visit or about how these policies may affect you, please e-mail [email protected]
VocalEyes is funded by Arts Council England.