Access Information for the Donmar Warehouse.
The Donmar Warehouse is situated on Earlham Street, opposite The Art of Banksy London.
If you are arriving by bus, numbers 14, 19, 24, 29, 38 and 176 – all stop at Cambridge Circus. To get to the theatre from Cambridge Circus, head northeast along Shaftesbury Avenue – Earlham Street is the second on the right.
If you are coming by underground, the nearest tube is Covent Garden on the Piccadilly line. From the platform, a lift brings you up to ground level, rather than the escalators used in many underground stations.
From the station exit, turn left and cross at the pedestrian crossing. Turn right once across the road, then almost immediately left into the pedestrianised Neal Street. At the end of this short section, another pedestrian crossing takes you to the bottom end of Earlham Street. Bear diagonally left for about a hundred metres and the theatre is on your right.
There is one entrance – it is step free with hinged half glass doors that open outwards, the doors have assisted opening and there is a square metal ‘push door’ button on the outside wall on either side of the door. There is a shallow ramp on the inside connecting the doorway to the rest of the foyer area, it is the entire width of the doorway with handrails on both sides, it is 4.3 meters long with a textured carpet on the incline and then the floor is smooth concrete when you get to the level surface.
The staircase leading to the stalls and circle level is on the right at the end of the slope. The Box Office is ahead of you on the left about 4 meters from the end of the slope. The Box Office also functions as a bar/cafe, it is about 1.1 meter high with a dropped counter for wheelchair access on the end nearest the doors.
Please note that the foyer can become crowded prior to a performance but if you have an e-ticket printed out or on your phone you do not need to collect a physical ticket from the box office.
Your headset can be collected in the Stalls bar on the first floor. If you would like to listen to the introductory notes, you should collect your headset in good time to take your seat 15 minutes before the start of the performance. Braille, large print cast lists and large print programmes will also be available here.
To get to the stalls level there is the staircase or a lift. The lift is at the back of the foyer past the Box Office.
The staircase leads up to both stalls and circle levels with handrails on both sides. There are 26 steps from the foyer to the stalls and another 23 steps from the stalls up to the circle.
The stalls level is almost circular – with the lift shaft in the centre. At the top of the stairs bear left for the bar and, through the bar, the toilets. There are four steps to the Stalls toilets with a handrail on each side, all the toilets in the circle are step-free. There is an accessible toilet on the Circle level. All the toilets are now gender inclusive and anyone can use any toilet, there is a single occupancy toilet on the Circle level in addition to the accessible toilet.
There is also another bar at circle level. Both bars are open from one hour before the performance and during the interval. Both bars are 1.1 meter high and have a dropped counter for wheelchair access.
The auditorium is modern – seating 251 people on stalls and circle levels. The seating is bench seating in the stalls and fold-down seats in the circle, which surrounds three sides of a wide rectangular stage.
The stalls entrance on the first floor brings you into the auditorium at the back, where a dimly lit passageway runs along behind the seating. Staff will be available to show you to your seat.
For the circle entrance, carry on up the 23 stairs, or use the lift, to the second floor.
Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.
Useful Information and Contact Details
Please be aware the Donmar Warehouse has no cloakroom, so please do not bring large bags or cases with you. Guide dogs are welcome. If you are bringing a Guide Dog, or require any further information before your visit, please phone the Box Office on 020 3282 3808 between the hours of 10am-6pm, Monday-Friday. If no-one’s there, please leave a message and your call will be returned.
If an emergency situation or fire occurs during a performance and the theatre needs to be evacuated the following instructions will enable you to leave the building as quickly and safely as possible.
The production will be interrupted and an announcement made. The exits will be indicated by direction signs and voice, and members of the Front of House team will open exit doors and say, “Make your way out here please”.
If you have a sighted person with you please leave the building as directed, if you require assistance please remain in your seat and raise your hand. A member of staff will assist you to leave the building.
The meeting point is outside Urban Outfitters at the corner of Earlham Street, to the left of the Donmar if you are leaving the building from the main entrance.
The Donmar Warehouse has been granted the use of Society of London Theatre and UK Theatre’s See It Safely mark, certifying that they are complying with the latest Government and industry Covid-19 guidelines. The measures in place are:
Enhanced cleaning and ventilation
The Donmar has installed a state-of-the-art ventilation system, improving air circulation throughout the building. They also have enhanced cleaning measures in place and there are hand sanitiser stations on every floor.
NHS Test and Trace
The venue QR code is posted on every floor and they ask that you scan in on the NHS app when you arrive at the theatre.
Audience members are asked to wear a face covering whilst moving around the building and during the performance. If you are exempt, please speak to a member of the front of house team. All staff will also be wearing masks.
Please do not visit the theatre if you or anyone in your household is displaying Covid-19 symptoms
Click here for a list of the main symptoms from the NHS.
If you are unable to attend, please contact the box office as early as possible. The value of your tickets can be held on your account or a full refund can be offered up to 24 hours prior to the performance.
VocalEyes is a charity funded by Arts Council England.