Leeds Grand Theatre and Opera House exterior

Grand Theatre and Opera House, Leeds

The Leeds Grand Theatre is situated on New Briggate, Leeds, LS1 6NU.

If you are arriving by car, you can be dropped off in front of the theatre. There is car parking at the St John’s Centre which is approximately 10 minutes walk from the theatre. The car park is staffed, and you can pay either at one of the machines which give change – or at a kiosk. Blue badge holders can park free of charge in any council car park except Woodhouse Lane multi-storey car park.

If you are coming by bus please contact the theatre for detailed directions.

Leeds City Railway Station is approximately 15 minutes walk from the theatre. After passing through the ticket barrier, the main entrance of the station is approximately 50 metres ahead. It has automatic glass doors. Through these doors, to the left, is a taxi rank.

The entrance to the Theatre Box Office is on New Briggate – to the right of the theatre’s main entrance. There’s an external door which is always open. Straight ahead are three ticket booths.

Please note that the Box Office is small and gets very crowded prior to a performance. Therefore, if you are attending a touch tour, we would advise you to collect your tickets beforehand.

The entrance from the Box Office to the main theatre foyer is to the left of the ticket booths. There are seven steps up and the handrail is on the left. At the top of the steps is a door which may be closed if the weather is bad. This door opens towards you.

If you enter the main foyer from the street, four steps lead up to the main doors. Once through the main doors, there are a further three steps up into the foyer. Straight ahead of you is a refreshment kiosk and on either side are stairs up to the dress circle level and beyond. You can collect your headsets here, together with Braille and large print cast lists. If you would like to listen to the introductory notes, you will need your headset in good time to take your seat 15 minutes before the start of the performance.

There’s also a lift which takes you to all the levels – to get to the lift turn right after entering through the main doors into the foyer. Go through a set of double doors which will be pinned open, and turn to your left. The lift is about 6 metres in front of you.

To the left of the main foyer is a door leading to the Ladies and Gents toilets and to Accessible toilets. This door also takes you to the stalls seating, as well as to the Stalls bar and the Yorkshire Post Bar.
The theatre was built in 1878 and seats approximately 1600 people on five levels, Stalls, Dress Circle, Upper Circle, Balcony and Upper Balcony. For an opera performance it holds slightly fewer as the first four rows of stalls seats are taken out for the orchestra pit. The seats are flip up and restoration works have ensured extra leg-room and an air cooling system has also been installed.

The auditorium is horseshoe shaped. The ceiling has an ornate ceiling rose, from which hangs a chandelier.

The floor is raked – in the stalls the floor slopes down towards the stage, but on the all the other levels there are steps between the rows.

In the stalls there are 2 aisles, one on either side of the seating block. To get to the stalls seating, go through the door to the left of the main foyer, and turn right along the stalls corridor. There are two entrances into the stalls, depending on where your seats are. Staff will be available to direct you. Please note that one of the entrances has three steps down into the auditorium.

This information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

Current COVID-19 arrangements

Reduced capacity and socially distance seating
All areas of the theatre have been reconfigured to make social distancing possible. The venue remains fully accessible.
If you may have to leave the auditorium during the performance, please book seats on or close to the aisle to avoid disrupting other audience members. Seated audience members do not need to vacate the row but must stand to allow others to pass.

The Auditorium
All shows up until Mon 19 July 2021 will be socially distanced. The number of seats in the auditorium have been reduced to ensure visitors have enough space around them to socially distance and keep everybody safe, whilst maximising capacity by operating a ‘chessboard style’ seating arrangement, whereby every other seat will be left empty – these seats will be clearly marked. This does mean that you won’t be sat directly next to the person/people you have come with but there will only be one seat in between. The venue asks that you do not move into the empty seat next to you as this has a knock-on effect to the people in the next row.

From 19 July 2021 onwards the theatre plans to be operating at maximum capacity in line with government guidelines
For access and wheelchair spaces, please contact [email protected]

Bars
The bars are not open and an ‘in seat’ drinks service is offered via the website and app Preoday
This allows you to pre-order your drinks, snacks and programmes prior to your visit, or whilst at the venue (a QR code displayed in the building will take you to the app), and a member of staff will deliver them to your seat.

It is recommended you do this before the event. A reduced drinks menu is available for the immediate future to aid speed of service

The theatre only accepts contactless methods of payment – no cash. There is no seating in the bars; all drinks must be consumed in your seats.

General
In line with government guidance, masks/face coverings must always be worn in the building (seated and moving around), except when eating or drinking, or if you have an exemption (including children aged 10-years or younger).

A lift to all floors is available with a maximum occupancy of two people. Visitors are asked to be considerate of those with access needs and take the stairs when possible.

All toilets will be open during your visit, including an accessible toilet at Stalls level. They will be staffed to help control the number of people using them and several sinks have been placed ‘out of order’ to help maintain social distancing. Visitors are asked to use the toilets in a timely fashion and not wait for family or friends.

Arrival times and temperature checks
Doors will open 30 minutes before the performance. Each floor will have an allocated door for entry which will be clearly marked upon arrival. Queues will be outside so please come prepared for the Great British weather!

While queueing please follow social distancing rules.

Please you have your ticket (PDF or on your phone) ready to be scanned to save time. Your temperature will be taken by a member of staff and bag searches will also be conducted. Please don’t bring large bags as The Grand does not currently have an operational cloakroom.

Clear signage and additional staff
COVID-19 safety signage is displayed throughout the building to help people navigate in the safest and easiest way.
The numbers of staff working on every shift to help manage additional safety measures and procedures has increased. All staff also have been given extra training in COVID-19 compliance regulations, they will be wearing masks and visors, and screens have been installed in the Box Office and bars. Please be respectful of staff and help make them feel safe too. Thank you.

Additional cleaning and PPE
Additional cleaning measures have been introduced to ensure the building is as clean and safe as possible at all times, including having a team on hand to clean public areas and toilets once the performance has started to ensure they are clean for any interval, or when exiting the building. In line with guidelines, the theatre will also be ‘fogged’ on a regular basis using an antiviral fogging machine as an extra precaution

Hand Sanitiser stations
Keeping your hands clean and avoiding touching your face are two of the best defences against COVID-19. We have installed hand sanitiser stations at the entrance, exit and around our building, and ask visitors to use them, as well as washing their hands thoroughly and regularly.

Ticket refunds
Due to ongoing concerns over COVID-19, you can request a monetary refund up to one month before the date of the performance you’re due to attend. Alternatively, you can request a credit note up to two weeks before the performance date. This is subject to change at any time.
If you, or a member of your household/support bubble, is experiencing COVID-19 symptoms after this time, please contact our Box Office as soon as you can (before the performance) and we will look to transfer you to another performance or issue a credit note for use later.

All customers will have their temperatures checked on arrival as part of our COVID-19 safety measures. If you, or any of your group, have a temperature of 37.8 degrees centigrade or above you will be asked to stand to the side for five minutes before repeating the process. If, after the second reading, you’re temperature is still 37.8 degrees centigrade or above, none of the group will be admitted and we will issue a refund (minus booking fees*).

For live performances the venue recommend purchasing ticket protection via Booking Protect as part of your booking – their COVID-19 terms and conditions can be found on the Leeds Grand website. The option will be presented to you as part of the booking process and any claims can be made directly via their website.

Things you can do to help

The Leeds Grand ask that visitors do not attend if you have:
· experienced any of the symptoms outlined on the NHS website in the last 14 days and have not received a negative test
· been in close proximity with anyone who has had symptoms in the last 14 days, or has been told to self-isolate
· recently returned from abroad and have been told to quarantine
·
Book your tickets online
You can contact Leeds Grand on 0113 243 0808, Monday-Saturday from 10am-6pm, or up-to 15 minutes after the start of a performance/screening if one is programmed for that day.

You are recommended to book online wherever possible – if you are not able to, you can use contactless payment at the Box Office when it opens one hour before the show starts. You can only book for the same day’s/night’s performance not future showings, and you will be required to leave your contact details for NHS Test & Trace purposes. Booking online helps to minimise contact and keep everybody safe, it also guarantees you a seat.

Leeds Grand are currently unable to post tickets due to COVID-19. You will receive electronic versions via email to be printed at home or shown on your phone when visiting. It is also more considerate to the planet.

Contactless payment
Please use contactless payment at all sales points in our building; unfortunately cash will not be accepted.

Keep a safe distance
The chance of infection increases the closer you are to people. Visitors should maintain a 1 metre plus distance wherever possible from other visitors who are not members of your household or support bubble.

Wear a mask or face covering
Visitors should follow the latest Government guidance regarding masks and face coverings. Currently, this means you must wear a face covering at all times whilst in the building (seated and moving around), and only remove if eating or drinking, or you have an exemption (including children aged 10-years or younger).

Face coverings should cover the nose and mouth and can include a shop-bought or homemade mask, scarf, bandana or religious garment, so long as the covering fits around the side of your face. Disposable masks will be available to purchase at the theatre entrance for £1 should you forget.

Wash your hands regularly
Please keep your hands clean by washing them regularly or using our hand sanitiser stations which have been installed around the building.

Check in using the QR code scanner
All customers MUST download the NHS COVID-19 contact tracing app and check-in to the venue by scanning the QR codes at the entrance. If you, or a member of your party, is unable to scan the QR code, your name and telephone number will be recorded manually by a member of staff and held on record for 21 days.

This process is mandatory as sanctioned by the government. The venue is within its rights to refuse entrance to anybody who doesn’t comply.

Scanning the QR code is the fastest way of knowing when you’re at risk from coronavirus. For more information go to www.nhs.uk.

Useful information and contact numbers
At the Grand Theatre Leeds, Guide dogs are welcome in the auditorium, or can be looked after during the performance. If you are bringing a guide dog, you will probably have informed the theatre on making your booking. However, if you have not, or if you have any other queries, could you please call on 0113 223 3524. This phone will be answered between the hours of 10am and 6pm, Monday to Friday.

VocalEyes is a charity funded by Arts Council England.

Image credit: www.dancewearcentral.co.uk