Lyric Theatre, Shaftesbury Avenue, London – Access information July 2021
The address of the Lyric theatre is 29, Shaftesbury Avenue, London W1D 7ES. The theatre is owned and operated by Nimax Theatres.
Piccadilly Circus, on the Piccadilly and Bakerloo lines is approximately 180 metres away. Leicester Square, on the Northern line is about 500 metres from the theatre.
If you are travelling by bus you can take routes 14, 19, 22B, 38, 53, 88, 94 or 159. But be aware that Shaftesbury Avenue is currently closed half-way up and busses are not stopping on Shaftesbury Avenue itself. Please check with www.tfl.gov.uk
There is a Q-park carpark at Chinatown, Newport Place. Q-Park’s Theatreland Parking Scheme offers 50% off car parking charges for up to 24 hours. To qualify, present your Q-Park ticket for validation at the box office, and the car park machine will automatically charge you half price. Further information is available at www.q-park.co.uk/theatreland.
Black cabs can usually be hailed on Shaftesbury Avenue, but be aware that they are currently fewer in number due to the road closure.
The Lyric Theatre has a cream and brick frontage, with a black canopy above the main entrance doors. There is a large purple sign for SIX with flashing lights around the outside which can be visible from both ends of Shaftesbury Avenue
On arrival at the theatre’s main entrance on Shaftesbury Avenue there are three steps up, and another 3 steps once inside the foyer. The doors are hooked open an hour before each show for the arrival of guests and are held open again for exiting. As you enter, the Box Office is on the right. There are stairs to get to the auditorium and there is no lift.
Level access to the Theatre’s wheelchair positions, in Boxes C D and E and the accessible toilets is via the Access Door (Door A) on Shaftsbury Avenue, and staff will be available to offer assistance as well as make Security and Ticket Checks.
With no level access to bars and merchandise stalls, the venue offers a Click and Collect service where items can be pre ordered and purchased in advance. The front of house team are then able to assist with the collection of any pre ordered items and bring them to the Boxes. Alternatively one of the team can offer assistance with purchasing drinks and merchandise when guests arrive.
Each level of the theatre has access to both male and female toilets.
The theatre’s cloakroom is currently closed.
There are barrier systems in place for queue management on arrival and in all bars and the Dress Circle Foyer area. There is a keep left policy for moving through the corridors.
All front of house staff wear blue Nimax branded shirts, with Identity lanyards. Headsets and cast lists will be available from the main foyer cloakroom. No deposit is taken, but a customer name and telephone number will be noted to help ensure their safe return. If you would like to listen to the introductory notes 15 minutes before the start of the performance, you should collect your headset in good time to take your seat. Staff will be able to direct you.
The auditorium is a traditional horseshoe shape in red and gold, it is split across 4 levels with a total of 920 seats, which flip up when not in use displaying their number. The stalls are raked down towards the stage and the other levels are stepped. The stalls and dress circle have aisles on either side of a single central seating block. The Upper and Balcony levels have three blocks of seats with aisles either side of the central seating block.
The Stalls level is down 23 steps from the foyer.
The Dress Circle is up 4 steps.
The Dress Circle Level Access Boxes have level access from the street via Door A
The Upper Circle is 25 steps up from the foyer (1 floor above street level)
The Balcony Level is 60 steps up from the foyer (3 floors above street level)
Each level is accessed via a dedicated door-way A-G which is listed on each ticket.
All tickets are now E Tickets sent via email to guests.
This information has been provided by the theatre and if you have further questions please contact them theatre directly.
Further Information and Contact Details
If you wish to bring a guide dog, please call the Box Office of the Lyric Theatre, Shaftesbury Avenue, on 0844 482 9674. If your guide dog won’t be distressed by the show and a suitable seat is available – guide dogs can be taken into the auditorium, alternatively staff are happy to look after guide dogs during the show. You can also call this number if you have any other queries about your visit. Alternatively you can call the Stage Door on 020 7494 5841, and if they are unable to answer your question they will put you through to the Theatre Manager.
VocalEyes is a charity funded by Arts Council England.