Cardiff New Theatre

Access Information for Cardiff New Theatre

The address of New Theatre is Park Place, Cardiff CF10 3LN. It is situated in the city centre, between City Hall and the main Queen Street shopping area. The front entrance is on the corner of Park Place and Greyfriars, by the pedestrian crossing
Customers can be dropped off on Greyfriars next to the Stage Door.

There is limited on street parking for people displaying a Disabled Person’s parking permit, opposite the theatre main entrance outside the Park Thistle Hotel. Alternatively there is an NCP Car Park on Greyfriars opposite Stage Door. However, this has no level access for wheelchair users.
There is free on-street parking after 6pm around City Hall, which is a 5 minute walk from the theatre.
If you are taking the bus, numerous bus routes pass directly outside the theatre and there are bus stops opposite and alongside the Theatre on Greyfriars.

The nearest train station is Cardiff Queen Street which is approximately 7 minutes walk away. A taxi rank is positioned opposite the front entrance.

The entrance to New Theatre has three sets of glazed doors, which open towards you. The right hand set of door will open automatically as you approach. There are no steps.
The foyer has an ornate Edwardian decor with a large chandelier and the theatre logo printed onto the foyer entrance floor. .
There are two Box Office counters immediately to the right. Headsets, braille and large print cast lists will be available from the Front of House Staff. If you would like to listen to the introductory notes 15 minutes before the start of the performance, you should collect your headset in good time to take your seat.

The stairs to the Circle and Upper Circle are immediately to the left. Just beyond the stairs is a flight of steps down to the cloakroom.
At the back of the foyer on the left is the Stalls bar, tables and chairs. There’s also a sales point selling programmes and confectionary. Against the far right hand wall of the foyer is a long counter for drinks, with tall stools in front of it. There are additional bars on the Circle and Upper Circle levels.
There’s an accessible toilet beyond the Stalls bar area. The door slides to the left. Additional toilets can be found downstairs, past the cloakroom and on the left.
At the back of the foyer on the right are two entrances to the Stalls, one for the back of the Stalls seating and one for the front. The entrance for the front stalls has a wheelchair lift.
There are a number of alternative routes to get to the auditorium seating. Please ask a member of the Front of House Staff who will be happy to assist you.
The auditorium is traditional in style. It has three levels – Stalls, Circle, Upper Circle and 8 boxes at the front – four either side of the stage. The seating curves round in a slight horseshoe shape. There are chandeliers above the Front Stalls and ornate decoration on the ceiling. The wallpaper is red with a gold leaf design.

Seats are all flip up. On all levels the seating is arranged in two blocks with a central aisle and an aisle either side, with the exception of the stalls rows A to F which run right across with no break. The floor slopes down gently towards the stage and in the stalls there are 3 steps between rows U and V. The Circle and Upper Circle levels have steps throughout.
There are 2 front Stalls wheelchair positions at the end of rows C and E, on the left of the auditorium. These are immediately next to the entrance by the wheelchair lift. Further wheelchair positions are on Stalls row V, although the headset signal cannot be guaranteed from these positions. These positions are accessed via an entrance immediately to the left of the Box Office.

Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

Useful Information and Contact Details

Guide dogs are welcome at the New Theatre. If you wish to bring your dog into the auditorium please advise the Box Office in advance, if you have not already done so. Alternatively, Front of House staff will be happy to look after guide dogs during the performance. Again, please notify the Front of House staff if your dog will need minding. The number for this, and any other queries or special requirements is 029 2087 8790

If you have a ticket enquiry the Box Office number is 029 2087 8889.
Please note that the seats in the fronts Stalls area for visually impaired theatregoers who wish to sit close to the stage are priced at the same rate as the Upper Circle.

Theatregoers who have a Certificate of Visual Impairment (or similar) or who are in receipt of the higher rate of DLA Care Component or the higher rate of Attendance Allowance may have a free Personal Assistant or Carer ticket to facilitate their visit. Theatregoers who receive the middle rate of the DLA Care Component may have a 30% reduction in the ticket price for their companion. These offers are available only to theatregoers who sign up for the New Theatre’s scheme. Details of this scheme are available from the box office or by visiting and selecting ‘Reduced Price Ticket Information’ under the Access option. Application forms to join the scheme are available for download from the website or can be mailed out by the box office. You will also find further useful information about the theatre on this website, including details about parking.