Access Information for Opera Holland Park
The address of the Holland Park Theatre is 37, Pembroke Road, London W8 6PW.
If you are arriving by car, Holland Park Theatre is not in the congestion zone, but unfortunately there is no disabled parking available at the Opera Holland Park Theatre itself, which is situated in the middle of Holland Park. Parking in the area is very limited. The closest car park is the Abbotsbury Road Car Park, approximately 250 metres away. There is however, a high availability of black cabs and licensed mini cabs in the Holland Park area.
If you would like to be dropped off closer to the theatre, there is a step-free walk up a gentle slope from Ilchester Place to the theatre’s West Gate or a flat step-free walk from Duchess of Bedford’s Walk to the theatre’s East Gate.
Wheelchair users and anyone with mobility needs can be dropped off by car in the turning circle outside the theatre’s West Gate, next to the Holland Park Café. Permission to drive into the park via the Ilchester Place entrance must be arranged in advance via the Parks Police on 0300 3655 101 or [email protected]
The park has four entrances – Ilchester Place Gate, Abbotsbury Road Gate, The Duchess of Bedford Gate or from Holland Walk and Holland Park Avenue. Pedestrian walkways are provided from all entrances to the theatre.
After the performance please exit through either the Ilchester Place gate, Abbotsbury Road car park gate or the Duchess of Bedford’s Gate leading to Holland Walk. All other gates will be closed after the performance.
The nearest tube stations are High Street Kensington Station and Holland Park Station. High Street Kensington, served by the District and Circle lines, is 10 minutes’ walk from the theatre or Holland Park Station, served by the Central line, is 15 minutes walk.
From Kensington High Street station turn left on leaving the station and walk down High Street Kensington for about 500 metres. The entrance to the park is opposite Waitrose and just before the Commonwealth Institute. Walk up the long avenue, past the cricket field, and turn left at the top of the path.
From Holland Park station cross over the road at the traffic lights and turn right toward Shepherds Bush and the A40. Walk along Holland Park Avenue and turn into Holland Park on the left. Continue to walk up Abbotsbury Road until you reach a sign-post for The Belvedere Restaurant and Car Park, on the left hand-side. The theatre is just past the restaurant and Dutch Gardens.
If you are travelling by bus, there are six main bus routes that pass the Park entrance on Kensington High Street: Routes 9, 10, 27, 28, 49 and C1. Buses are also available along Holland Park Avenue, outside Holland Park Tube Station.
The nearest rail station to the theatre is Kensington Olympia Station, which is approximately 20 minutes walk away. There is a taxi rank outside the station.
Access to the theatre site is step-free via both the East and West Gates. There is a short hill with a steep gradient at the West Gate, so the East Gate is more appropriate for those using a self-propelled wheelchair.
In 2021, Opera Holland Park has a new auditorium underneath its iconic canopy. Making full use of the beautiful natural setting, and using reclaimed and sustainable materials, this auditorium has been designed by the award-winning set designer, takis. The seating capacity will be reduced from 1000 to 400 to allow for social distancing, customised flexible seating, enhanced personal space and a greater connection to the music and drama from the newly extended stage. It is still suggested that you bring a wrap, coat or blanket for added protection.
There is a short flight of stone steps leading to the central gate of the theatre
The auditorium seating is arranged over four levels, with the first level on the ground and step free.
The step between each subsequent level is roughly seven inches in height.
Access to each level is available from the front, side, or back of the auditorium.
There are no hand-rails on the steps inside the auditorium
Mobility scooters must be left outside the auditorium, and OHP will provide a covered area for these
There is level access to the auditorium at the front on both sides. Access to all seats in Rows A, B, C and D is step-free. With social distancing in place, any of the seating bubbles in Row A can accommodate a motorised wheelchair of up to 1.2m in length. However, to ensure availability, there are four bubbles for a wheelchair user and one companion reserved for each performance.
OHP are very happy to welcome trained and licensed assistance or service dogs. Your dog may accompany you to your seat, or Front of House staff will be happy to look after them during the show. Please do advise box office in advance of your visit.
All toilets on site are accessible by ramp, including a unisex accessible toilet.
There is currently no cloakroom. Any small bags or coats may be taken with you to your seat.
Opera Holland Park will be operating all performances and events in accordance with the latest guidance from the UK Government and Public Health England. If you have any questions not covered here, please e-mail them at [email protected]
Opera Holland Park promise to keep you feeling safe by:
- Providing sanitised, allocated seating with socially distanced bubbles at least 1m apart.
- Cleaning all allocated seating before you arrive.
- Restricting visitor numbers to maintain social distancing at all times.
- Implementing one way pathways wherever possible on the site
- Stewarding the event to ensure safe distancing while you are taking your seats
- All OHP staff, volunteers and stewards will wear masks
- All OHP staff, volunteers, stewards, singers and musicians will be asked to take their temperature before the event and will not attend if symptomatic of COVID-19
- Singers and musicians will remain at least 5m away from audiences during the performance
- Operating a paperless and cashless system at the box office and programmes desk (e-tickets only)
- Providing hand sanitising stations
- Asking for contact details from all customers, musicians and staff for Track and Trace
In return, Opera Holland Park ask that you:
- Do not attend if you have symptoms, have been in contact with anyone with symptoms, or suspect you may have COVID-19 (see NHS website)
- Make sure your contact details are up to date on your OHP account for Track and Trace purposes
- Show your ticket on a mobile device
- Keep at least 1m away from all other audience members, musicians and staff at all times
- Avoid touching seats that you are not using
- Use hand sanitiser when necessary
- Wear your own masks or facial coverings as necessary
- Keep your belongings with you at all times
- Follow instructions from OHP staff and stewards to ensure your personal safety
Frequently Asked Questions
What happens if the performance is cancelled? Will I get a refund?
If we are unable to hold the performance due to Government restrictions, you will receive an automatic refund, no questions asked.
What happens if I develop COVID symptoms/have a positive COVID test result before I attend the performance?
If you have developed symptoms of COVID-19 or have had a positive test result, please follow quarantine guidance from Public Health England. If your quarantine window falls over the date of an event you have booked tickets for, we will be able to issue you a full refund. Please just contact the Box Office for more information on 0300 999 1000.
What happens if I develop COVID symptoms after I’ve attended a performance at Opera Holland Park?
If you test positive for COVID within 5 days of attending an event or performance at Opera Holland Park, please let us know. It’s nothing to worry about as social distancing and other safety measures we’ve implemented on site mean that the risk of transmission will have been very low. However, we would like to inform those sitting near you in the auditorium and suggest that they get a test to double check.
What is a support or household bubble?
A household is a person or a group of people who live together in the same accommodation. A support bubble is where a single adult living alone, or a single parent with children under 18, can form an exclusive network with one other household where social distancing does not have to be observed. The 2 households that form a support bubble count as one household for the purposes of this guidance.
What happens if it rains?
There will be a canopy covering both the stage and auditorium.
What about picnics?
Changes to the theatre site to facilitate social distancing mean OHP have had to reduce picnicking capacity in the Terrace. The number of tables offered in this space is strictly limited. You will only be able to purchase 1 picnic table for up to 4 guests per performance you are attending. As in previous years, it will not be possible to add additional seats to your table. Demand for these tables is anticipated to be extremely high, and you are encouraged to book as early as possible.
Do I need to bring my own seats?
There is no need to bring your own seats – sanitised seating will be provided.
Do access procedures apply as usual?
There are some access offerings, including help with close-contact assistance, that Opera Holland Park currently does not provide. If you require close-contact assistance, they recommend that you also book a ticket for your companion.
If you would like to listen to the introductory notes in the auditorium 15 minutes before the start of the performance, please collect your headset in good time to take your seat. Please ask a member of the theatre staff for your headset and braille or large print cast list.
OHP say they will always do their utmost to help where they can, and urge you to call the Box Office on 0300 999 1000 or email [email protected] if you have a specific request.
This information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre directly for clarification.
VocalEyes is a charity funded by Arts Council England.