Access Information for the Shaftesbury Theatre, January 2022
The address of the Shaftesbury Theatre is 210 Shaftesbury Avenue, London WC2H 8DP. It’s opposite Prince’s Circus which is approximately a third of a mile or 5 minutes walk from Covent Garden tube station. The main entrance to the theatre is on the corner of Shaftesbury Avenue and High Holborn, just opposite the Oasis Sports Centre.
Customers can be dropped off on High Holborn where there’s a taxi bay and single yellow lines.
There’s an NCP Car Park on Bloomsbury Square, which is about a third of a mile or an 8-minute walk away. There are five parking spaces for registered disabled drivers.
If you are coming by bus, the following numbers stop within 5 minutes walk of the theatre: 8, 10, 14, 19, 22A, 22B, 24, 25, 29, 38, 40, 55, 73, 98,134, and 176.
There are three underground stations all within a 5-to-8-minute walk.
Tottenham Court Road which is on the Central and Northern Lines, Covent Garden Tube on the Piccadilly Line and Holborn Station which is on both the Central and Piccadilly Lines.
Due to building works happening at the Theatre, the entrance points have been temporarily altered. You enter through one of several gates in the hoarding around the Theatre. If there is a queue, it will be formed outside the gate curving around along the pavement or along Princes Circus. Security will check your bag as you enter through the gate.
You will proceed into the Theatre’s normal entrance doors, where your ticket will be checked. These are double, glass panelled doors which open outwards. There is a small step going into the foyer from outside from one entrance, a ramp going into the foyer to the box office area for people who require it and one entrance down to the stalls which has no step.
The foyer area is quite small but bright. On your right will be a screen giving information about the show. A merchandise stand is to your left. Straight ahead and to the right is the Box Office.
Four steps lead up to a raised section of the foyer. There is no hand rail but staff will be to provide assistance if you should require it. There are some seats in the Foyer area
Headsets can be collected from the sweet kiosk which is located at the far end of the Foyer, past the Foyer Bar and before the set of double doors leading to the Grand circle stairway.
Large print or Braille cast lists may also be picked up from this point. There is no cloakroom available at the theatre at the moment.
If you would like to listen to the introductory notes, you should collect your headset in good time to take your seat 15 minutes before the start of the performance. This is also a good opportunity to check you are happy with the reception through your headset. Please contact a member of staff if you are having any difficulties.
There are toilets on the Royal circle and Foyer level and an accessible toilet on Foyer level. There are currently no toilets in the Stalls level.
There is a bar in the Stalls, on the left of the auditorium. There is one entrance from the rear of the auditorium, which has 4 steps going up from the auditorium and 5 steps down into the bar You then must exit at the front of the bar which is 10 steps going back down into the auditorium.
If you are seated in the Royal Circle there is a bar which has 39 steps from the foyer. The Bars are open from 1.45pm for the matinees and 6.45pm in the evenings.
The main entrance to the Stalls seating is through the foyer leading to the back of the building and turning left down the stairs. There is a handrail on both sides of the stairs as you go down to the Stalls.
The Royal Circle may be entered from the foyer and to the back of the building turning left and up the stairs there are handrails all the way up the stairs.
The theatre was built in 1911 and has retained its traditional style. The auditorium has faux marble columns carved with figures and flowers that support a wide sweep of three tiers of seating – Stalls, Royal Circle and Grand Circle all upholstered in red velvet and seating over 1300 people. The Stage has a Proscenium Arch and the centrepiece of the theatre is a large chandelier which hangs above the stalls seating. There are Boxes on either side of the stage.
In the front Stalls and Royal Circle the seating is arranged in two blocks, with a central aisle and one on each of the outer edges.
In the Grand Circle and rear stalls the seating is arranged in three blocks, with aisles in between. On all levels the floor slopes down towards the stage.
There are spaces for electric wheelchair users in Box F, which has a roller ramp. Those in manual wheelchairs can be seated in Box B. Both boxes are on the Royal Circle Level, where there are further wheelchair spaces on the ends of Rows A and B.
Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.
Useful information and contact numbers
Guide dogs are welcome at the Shaftesbury Theatre, and may stay with their owners in the auditorium, or be looked after by staff during the show. If you are bringing a dog you have probably already informed the theatre, but if you have not done so, please could you call the Box Office, on 0207 379 5399.
If you need to book a taxi, you can call Covent Garden Cars on
0207 240 1040 or Addison Lee Cars – 0207 387 8888
If you have any other queries about your visit please call the Box Office on 0207 379 5399.
See It Safely
The Shaftesbury Theatre has been granted the use of Society Of London Theatre & UK Theatre’s See It Safely mark.
The mark certifies that they are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of staff and audiences.
- Enhanced cleaning means all surfaces are treated with Nordicchem Antimicrobial coating to reduce viral and bacterial contamination.
- The ventilation system uses fresh air which it replaces every eight minutes.
- Sanitiser points are located throughout the building
You are requested to bring proof of a negative lateral flow test, even if vaccinated, taken within 48 hours of the performance time. Proof can be presented by using the NHS App, a photo of the test result or an email or text message from NHS Test and Trace.
If you cannot supply a test please bring a COVID Pass. We will be carrying out random checks and asking those without the appropriate documents to take a lateral flow test in order to allow entry.
If you or anyone in your household has tested positive for Covid-19, you should not attend the Theatre. If you have any symptoms of Covid-19, particularly a persistent cough, elevated temperature or loss of sense of taste or smell, you should not attend the Theatre.
Please get in touch with the Box Office at [email protected] to exchange your tickets.
Your booking will be for a specific date and time. Customers are eligible to exchange their ticket free of charge up to 24 hours prior to the performance. Please contact the Box Office at [email protected] if this applies to you.
& Juliet is presented without physical distancing.
This means that there may be other groups seated directly in front, behind or next to your booked seats.
The theatre will continually be reviewing our guidelines for our audiences as information becomes available. The following guidelines currently apply to these performances:
All customers are expected to wear a face covering at all times unless they are eating/drinking items purchased at the Theatre, unless they are medically exempt. If you have a medical exemption to wearing a face covering, please speak to a member of staff as you enter the Theatre and ask them to provide you with an exemption badge.
All drinks and snacks can only be consumed whilst in your seat.
Drinks and snacks can be purchased from one of our bars
When you enter the Theatre please either wash or sanitise your hands. There are sanitising stations throughout the building and toilets on all levels of the Theatre. Please sanitise or wash your hands frequently.
If you feel ill during the performance please contact a member of our staff who will accompany you to the foyer.
The venue will no longer be scanning temperatures as you enter the Theatre.
VocalEyes is a charity funded by Arts Council England.