Access Information for the Southbank Centre, including The Royal Festival Hall, The Queen Elizabeth Hall and the Purcell Room
The Southbank Centre is situated on the River Thames, between the Golden Jubilee and Waterloo Bridges. The address is Belvedere Road, London SE1 8XX. It includes a number of venues, such as the Royal Festival Hall, Queen Elizabeth Hall, Purcell Room, Hayward Gallery, Clore Ballroom and a Poetry Library. There are also function rooms, outdoor performance spaces, restaurants, bars and cafes.
If you are arriving by car or taxi you can be dropped off on Belvedere Road, on Southbank Centre Square. Blue badge parking is available in the Hayward Gallery Car Park and is free to people attending ticketed events. Please take your car parking ticket and event ticket to any of the ticket offices and exchange it for a free exit ticket.
If you’re coming by bus there are stops on Waterloo Bridge, York Road, Belvedere Road and Stamford Street. The following bus numbers stop on Waterloo Bridge: 1, 4, 59, 68, 75, 139, 168, 171, 172, 176, 188, 243, 341, 521, and X68. Bus numbers 77 and RV1 stop on Belvedere Road, behind the Hayward Gallery.
Charing Cross Train Station and Embankment Tube Station are across the Golden Jubilee Bridge. Waterloo Station is to the south of the Southbank Centre and reached by walking along Concert Hall Approach and across York Road, where there are pedestrian crossings.
There’s a taxi rank adjacent to Southbank Centre Square on Belvedere Road.
The Southbank Centre has its own pier, Festival Pier, which is situated on the riverside by the Royal Festival Hall.
There is level access to most areas and guide and companion dogs may be taken anywhere on site. The centre is arranged on 6 Levels, all accessible either by stairs or a JCB lift. To get to the lift from Belvedere Road, walk along the road towards the Hayward Gallery, with the Festival Hall on your left. Turn left at the far side of the Festival Hall, so that the Hayward Gallery is on your right. Take the next entry on your left, where the lift is just inside the entrance.
To get to the lift from the Hayward Gallery Car Park, starting with your back to the car park ticket machine, walk to the far right corner to a ramped exit. Follow the ramp out of the car park. Cross the road and a pedestrian area, to enter the Southbank Centre. The lift is just inside the entrance.
To get to either the Royal Festival Hall, The Queen Elizabeth Hall or the Purcell Room go to Level 2 of the Festival Hall. Here you will find the ticket office for the Festival Hall. The entrance for the Queen Elizabeth Hall and Purcell Room, and the ticket office for both these venues, is in the building next door. Staff will be available to direct you. All entrances have automatic glass doors.
Please note, there are other entrances for The Queen Elizabeth Hall and The Purcell Room on Level 1, but if you are unfamiliar with the layout of the Southbank, it is recommended that you use the route from Level 2 of the Festival Hall, which is the most straight forward.
Please ask a member of staff for your headset and large print or Braille cast list. If you would like to listen to the introductory notes 15 minutes before the start of the performance, you should collect your headset in good time to take your seat.
There are accessible toilets on all Levels of the Southbank Centre.
The Queen Elizabeth Hall seats up to 900 people in front and rear Stalls with a large gangway in between and stepped aisles down either side. The seats do not flip up.
The Purcell Room seats 365 in three blocks with stepped aisles in between. Again, the seats do not flip up.
The Royal Festival Hall seats about 2,500 people, on seats that do flip up. It is arranged on 3 levels – balcony, rear stalls and front stalls. There are stepped aisles, with particularly steep steps in the balcony.
Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the Southbank Centre direct for clarification.
Useful information and contact numbers
Guide dogs are welcome at the Southbank Centre and can be taken into any of the auditoriums. However, please note that dogs cannot be looked after by staff during the performance.
There is further detailed information on the Southbank website. Go to www.southbankcentre.co.uk. The Southbank Centre has an Access List for visitors with a disability, who may be eligible for concessions. In addition, the Southbank Centre’s monthly diary is available online in MP3 audio format. For information about the Access List, or to request an alternative format of publicity on forthcoming events, please contact the Ticket Office on 0844 875 0073. You can also call this number if you require any additional assistance. Alternatively, you can call the switchboard on 0207 960 4200, or you can email on [email protected].
There are numerous cafes, bars and restaurants throughout the Southbank Centre.
Many are situated on the Festival Riverside and Festival Terrace. In the Festival Hall itself there are four options: The Skylon Restaurant serves a modern British menu with an extensive wine list. For reservations call 0207 654 7800.
The Canteen on Southbank Centre Square serves simple British cuisine. Call 0845 686 1122.
The Central Bar is a public bar in the Level 2 foyer.
The Riverside Terrace Café in the Royal Festival Hall is a quick service bakery adjoining the Central Bar with a terrace overlooking the River Thames. It serves seasonal food and hot and cold beverages.