The Other Palace

Access information for The Other Palace

The address of The Other Palace is 12, Palace Street, London, SW1E 5JA. The entrance is next to the Phoenix pub.

Customers can be dropped off directly outside the main entrance. There is limited on-street parking on Palace Street and just around the corner on Buckingham Place, which includes two disabled parking bays. Parking is free after 6pm. The nearest NCP Car Park is at London Victoria, Semley Place SW1W 9QL. This is a 14 minute walk from the theatre and involves crossing 4 roads.
There is a taxi rank on Buckingham Gate.
Bus numbers 16, 38, 52, 73, 82, C2, N16, N38 and N73 stop at Bressenden Place, Bus Stop P. This is a 3 minute walk from the theatre. From the bus stop, head North on Bressenden Place for just over 500 metres. Bear right towards Cathedral Walk and continue for about 100 metres. Turn left onto Cathedral Walk and continue for another 100 metres or so, then turn left on to Palace Street and the theatre will be on your left.
Bus numbers 11, 24, 148, 211, 507, N2, N11, N44 and N136 stop at Bus Stop M – Westminster Cathedral and Victoria Station. Again, it is a 3 minute walk to the theatre from here. Head west on Bressenden Place for about 20 metres before turning right on to Cardinal walk. Take a slight left on to Cathedral Walk, then turn left on to Palace Street.

The nearest stations are Victoria and St. James’ Park Underground Station. Both are approximately 15 minutes from the theatre. From Victoria Station, walk south-west on Terminus Place. Turn right on to Buckingham Palace Road and continue straight before turn turning right on to Palace Street. The theatre will be on your right.
From St. James’ Park, walk west on Broadway to the roundabout, then continue straight on to Petty France. Continue to the T-Junction, and turn right on to Buckingham Gate. Then turn left on to Wilfred Street. After about 150 metres, turn right on to Palace Street and the theatre will be on your left.
There is a pedestrianised shopping precinct next to the theatre, in Cardinal Place.

The Main entrance to the theatre on Palace Street is on street level, with no steps. There are two sliding, automatic glass doors. Straight ahead are two steps down to the main Foyer or there is a ramp to the right.  All the stairs have handrails.  There are large windows looking out onto the street that run the length of the foyer on the right hand side.  At night the Foyer has low lighting levels and usually there is soft music playing.  The floor has polished white tiles.
The Box Office desk is straight ahead. On the right hand side there is a merchandise stand and a curving marble staircase.  The staircase was hand crafted from Carrara marble.  The restaurant to which the staircase leads is called The Other Naughty Piglet.
To the right of the Box Office and behind it, is The Brasserie, with tables and chairs and a long bar to the left.
The toilets are behind the Box Office, through a white door, just before the start of the bar. The door leads to a small corridor. The ladies are straight ahead through another white door and the gents toilets are through a white door to the left.

There are two performance spaces. The main theatre seats 312 and is on the ground floor. There is a studio on the lower level, known as ‘Level minus 2’, which seats 120.  The studio can be accessed either by stairs or there is a lift.  There is a cloakroom on the Studio level, to the right at the bottom of the stairs, or to the left, if using the lift. Staff will be on hand to direct you.

To get to the main theatre there is one entrance through a set of double doors to the left of the foyer, just before the Box Office.  For the studio, go down the staircase to the left of the Box Office.
Please ask a member of staff for your headset and large print or braille cast list. If you would like to listen to the introductory notes 15 minutes before the start of the performance, you should collect your headset in good time to take your seat.

The main theatre entrance leads to the back right hand side of the auditorium, level with Row N. The seating curves round in a horse shoe shape, and is in steeply stepped levels down to the stage. The seats are dark red and flip up when not in use. The walls are a dark wood. There are lights illuminating the walls which also serve the stairs. There is an aisle either side of the seating block and a gangway across the back, all with guide rails. The back gangway slopes upwards towards the middle.

Please note that this information has been provided by the theatre and you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.

Further Information and Contact Details

At The Other Palace guide dogs are welcome. If you are bringing a dog please let the theatre know if you have not already done so.  You can take your dog into the auditorium or staff will be happy to look after your dog during the performance.  You can call the Box Office on [please read in blocks of numbers which are easier to remember] 0844 264 2121 about this, or any other queries that you may have.   The Box Office is open Monday to Saturday, 10am to 6pm. You can also email: Further information is also available on the theatre’s website.