Access Information for The Lowry
The address of the Lowry is Pier 8, Salford Quays, M50 3AZ
It is set at the heart of Salford Quays, just one and a half miles from Manchester City Centre.
From national railway stations – Manchester Piccadilly and Victoria – you can travel to The Lowry by the Metrolink tram. You should alight at MediacityUK from where it is a short walk of about 3 minutes.
If you are coming by bus, the number 50 runs every 15 minutes every day and connects Salford Quays with Manchester City Centre and East Didsbury. It stops almost directly outside The Lowry.
The number 69 from Eccles to Stretford runs daily through the Quays and directly past The Lowry until 6pm, excluding Sundays and Bank Holidays.
There are also buses that stop on Eccles New Road; Trafford Wharf Road; and Trafford Road. These are all a 10 to 20 minute walk from the Lowry. For further information or details of these buses call Greater Manchester Passenger Transport Executive (GMPTE) on 0870 608 2608.
By car – from the M60, take junction 12 for the M602. Salford Quays is a quarter of a mile from junction 3 of the M602. Follow the signs for The Lowry and the Designer Outlet.
There’s a passenger drop-off point immediately in front of The Lowry.
Parking is available in the Lowry Outlet Mall car park, which has designated areas for disabled people on each level. Blue Badge holders can get up to four hours parking free of charge. The sale of discounted car parking tickets from The Lowry theatre is currently suspended. Please pay directly at the car park.
The main entrance to the theatre is located on a plaza. There are two sets of double doors either side of a central block. These open both outwards and inwards. The doors on the right hand side have a button to press for automatic opening. From 29th May – 21st June whilst social distancing is in place due to COVID-19, all Access customers should report to the red gate on the left hand set of doors. A member of staff will be there to assist you.
The Lowry is an accessible space. There are no steps at the entrance to the building. Once inside, there are stairs to get to the other levels in the theatre, but all of these areas can be accessed by either a ramp or lifts.
We advise wheelchair users to inform the Box Office when booking tickets for a theatre event so they can ensure all seating requirements are met. There are 4 wheelchairs available which can be booked through the Box Office. There are 3 manual and 1 motorised. There is no charge for using the wheelchairs, although a deposit will be required. These will be fully sanitised as part of our COVID-safe measures.
The Lowry offers complimentary tickets to essential carers for disabled visitors. (If you have any requirements that require assistance – including getting to your seat or using the facilities, it is strongly advised to make use of this scheme). Please check with Box Office for details.
The plaza doors bring you into the main foyer area. The box office is situated in the block between the two sets of doors – and so immediately to either your left or right, depending on which set of doors you come through. As you walk into the building the Lyric Theatre is directly in front of you.
The Quays Theatre is to your left, past the Terrace Bar and Lowry Restaurant, and up a slight ramp. There is also a side entrance to The Quays Theatre which is located on the left hand side of the building on the service road past the Stage Door entrance. (The Quays Theatre and restaurant are both closed until the end of August. Further updates will follow.)
Back in the main foyer area, to the left is the route to the Pier Eight bar and restaurant, the Quays theatre Bar and the Quays Theatre. To the right of the foyer is the route to the Tower shop and the escalator that leads up to the galleries.
There are stairs to get down to the cloakroom, which is on the lower ground level, and stairs up to levels one and two. These stairs are situated opposite the main entrance and box office. There are also ramps on both sides of the foyer, which also take you down to the cloakroom. Alternatively, there are lifts located on both sides of the main foyer – near stalls door J – to the right, and door B to the left.
Your tickets will have been sent to you in advance by email. You can collect your headset from the Theatre Duty Manager.
The Information Desk is situated opposite the Box Office where a member of staff will be able to assist you with any enquiries.
Please check your arrival time/show start time on your ticket before arrival. If you would like to listen to the introductory notes, you should collect your headset in good time to take your seat, 15 minutes before the start of the performance.
Toilets are located opposite the cloakroom on the lower ground level and on both the right and left hand sides of the building on levels 1 and 2, next to the lifts.
There are also toilets near to the doors into the stalls and on Tier 2 of the Quays Theatre.
The Lyric theatre auditorium
Socially distanced seating is in place 29th May – 21st June.
The Lyric Theatre auditorium seats 1,700 in total and is a classic horse shoe shape. It has three levels – the stalls, the circle and the upper circle. Seating in the stalls is arranged on a slope. Seating in the circle and upper circle is arranged on stepped levels. All seating is numbered and the seats fold up when not occupied.
For front stalls on the right, go through door J to the right of the foyer.
For front stalls on the left, enter through door B to the left of the foyer.
Access to the seats at the back of the stalls on the right is through door H, which is situated to the centre right of the foyer. For the back stalls on the left, enter through door A – to the centre left of the foyer.
Access to the seats in the Circle is from Level 1 through doors M and E. Stepped aisles lead down to seating. On this level there is a bar and toilets besides both lifts.
Entrance to the Upper Circle is on Level 2 through doors N, F and Level 3 for doors O and G. Again stepped aisles lead down to all seating.
Staff will be positioned at all entrances, who will be able to assist you in finding your seat. They are also available to give directions to the other facilities within the building.
The Quays Theatre Auditorium
The Quays theatre seats up to 466 people. It is arranged on four levels – The Stalls, The Stalls Tier, Tier One and Tier Two. The seats are a mixture of folding seats, small chairs and high studio style seats. The Quays Theatre is an adaptable space and the configuration of the seating may change.
On the Stalls Level the seating slopes down towards the stage and there are steps. On this level the seats are folding, apart from rows A and B which are chairs.
On the Stalls Tier there are no steps. The seats here are chairs. In Tier One there are also no steps. Row A has chairs, and Row B, high studio style seats. Tier Two has just one step up to Row B. The seats are folding.
To get to the auditorium of the Quays Theatre go to the left of the main foyer, past the Terrace Bar and Lowry Restaurant, and up the ramp leading to The Quays Bar. At the end of the bar there is an entrance taking you onto Tier One. To get to the other levels there are stairs. One flight of steps down takes you to the Stalls and Stalls Tier. Another flight of steps up, takes you to Tier Two. There is also a lift.
Please note that this information has been supplied by the venue and although every effort has been made to check details, you may still have some queries. In this case, we would ask you to contact the theatre direct for clarification.
Useful Information and Contact Details
If you are bringing a Guide Dog to the Lowry – please inform the theatre by phoning the Box Office on 0333 320 3828. Guide dogs are welcome in both the auditoriums. However, if you wish your dog to be looked after by the front of house staff during the performance, please inform the theatre beforehand, so they can ensure that a member of staff is available. Please bring a water bowl and anything else that your dog may need during its stay.
The Box Office is open 11am to 4pm Saturday and Sunday, and an hour before a show on performance nights.
If you require any further general information, please call The Lowry on 0333 320 3828. Or you can email: [email protected]
The Lowry has an Access Register where you can join to book free tickets for personal assistants / essential carers and book online for wheelchair spaces and accessible performances. Find out more at thelowry.com/visit-us/access/access-register/