The Theatre Royal Plymouth endeavours to make live performances accessible to everyone. The theatre pride ourselves on the following facilities and services which they offer; and are committed to continuing to make further adaptations to ensure that their patrons are able to get the most from their visits.
Access Brochure – The theatre produce a large print and audio brochure which is available to collect from Box Office or can be requested via [email protected].
Bookings – Accessible tickets can be purchased over the phone or at the Box Office, which is located inside the Theatre Royal Plymouth. For their specific access seating map please see the download map to the left of this page. Concessionary tickets are available for some of our performances; if you feel that you are eligible for a concession please ask when booking.
For patrons who are unable to attend performances unless accompanied; upon purchase of a ticket, an additional enabler seat is available for most shows, free of charge and subject to availability. These tickets need to be requested at the time of booking as they cannot be added retrospectively.
Assistance Dogs – Assistance dogs are welcome in all the theatre’s performance spaces or can be looked after by the theatre management. On booking your tickets please inform staff and they can advise on the best seats to accommodate you and make arrangements for the care of your dog if required.
Familiarisation Tours – If you would like to explore the theatres facilities before your visit please contact the Front of House Team on [email protected] or call 01752 668282 and they can show you around, help you to see which seating is best suited for your needs and explain our services in more detail.
Arriving at the Theatre
The Theatre Royal Car Park is located to the rear of the theatre. This car park has 22 disabled spaces and 2 dementia friendly spaces. This car park supplies a ticket on arrival and has accessible payment machines, one of which is located in the theatre.
The Civic Car Park is located adjacent to the theatre. It has 9 disabled spaces. This car park is a pay and display, short stay car park for up to 3 hours. Payments can be made at the machine with coins or over the phone with a debit or credit card.
Taxi/ drop off and pick up point is located to the rear of the theatre and is a short distance from the main entrance to the Theatre Royal Plymouth. For patrons with limited mobility, if you require any assistance getting to and from your car or taxi please let sales staff know at the time of your booking.
Post Show – Our Front of House team are happy to arrange a taxi for those who may need one, please ask.
Facilities – They have accessible toilets on all four floors. All toilets contain one large cubicle fitted with hand rails, emergency pull alarms and outward opening doors. A radar key is required for all access toilets apart from the one on the ground floor, if you require a key please ask a member of staff who will be happy to help. There is a lift to each floor, including down to The Lab; and ramps for specific areas which use to be stairs. In addition, the café, bars and box office all have counter areas which are lowered.
Audio Descriptions – are broadcast live as the performance is taking place and are accessed via a standard headset which is linked to our inferred system in the auditorium. The describer will set the scene by describing set details, costumes and visual characteristics; as well as keeping you informed as to what is taking place on the stage as it happens.
Headsets can be collected free of charge from Box Office a maximum of 1 hour prior to the performance. Please ask a member of staff on arrival.
Program notes for audio described performances will be available two days before the performance and are available to download from our website, on the relevant show page.
Touch Tours – offer patrons an opportunity to enjoy a sensory experience of exploring props, costumes, characters and sets close up. Access to the stage and set before a performance is a way of embedding program notes and audio descriptions. It provides patrons with extra detail of the performance, enabling them to fully engage with what is happening on the stage. Touch tours usually last approximately 30 minutes and are ticketed for specific shows. However if there is not one available for your preferred show, please ask, as on some occasions these can be arranged for individuals upon special request.